Dorothy Perkins Card
MortgageYou can also use your card at: Topman, Topshop, Dorothy Perkins, Evans, Wallis, Outfit, Miss Selfridge & BHS
FAQ'S

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Account Queries

Application Queries

Rates and Charges

Terms and Conditions

 

Important information about cookies

 

Why are cookies essential to how customers use our Websites?

This website, along with most other major websites, uses cookies. Cookies are pieces of information that a website transfers to the cookie file on your computer's hard disk. Cookies enable users to navigate around websites and (where appropriate) enable us to tailor the content to fit the needs of visitors who have accessed the Site and help us improve the user experience. Without cookies enabled we cannot guarantee that the website and your experience whilst visiting are as we intended it to be. None of the cookies used on our websites collect personally identifiable information about you. 

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We use cookies in the following ways:

  • To track how visitors reach our site and the path they take through it to help us improve our service to you.
  • Within our online application forms.
  • For example, we use Google Analytics, a popular web analytics service provided by Google. Google Analytics uses cookies to help us to analyse how users use the site. Find our more about how these cookies are used on the Google Privacy site.
  • To understand how our advertising campaigns and promotions are working, to improve our site design, offers and promotions. None of the cookies used on our website collect personally identifiable information about you and no information is passed to third parties.
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    Two types of cookies are used on this website: 

  • Session Cookies. These are temporary cookies, which only exist in the period you access the website (or more strictly, until you close the browser after accessing the website). Session cookies help the NewDay Cards Ltd website remember what you chose on the previous page, therefore avoiding having to re-enter information. On our website, these cookies do not contain personal information, and cannot be used to identify you.
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How to control and delete cookies

  • NewDay Cards Ltd will not use cookies to collect personally identifiable information about you. However, if you wish to restrict or block the cookies which are set by us, or indeed any other website, you can do this through your browser settings. The Help function within your browser should tell you how.
  • Alternatively, you may wish to visit www.aboutcookies.org which contains comprehensive information on how to do this on a wide variety of browsers. You will also find details on how to delete cookies from your computer (including those from this visit) as well as more general information about cookies. For information on how to do this on the browser of your mobile device you will need to refer to your handset manual.

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Account Queries

    How often will I receive my statement?

    You will receive your statement monthly when you spend regularly, or have a balance on your account. if you do not have a balance you will receive a statement at the minimum intervals as required by law. 

    How do I pay my Dorothy Perkins Card?

    Direct Debit

    You can call customer services on 0844 411 1807 to set up a Direct Debit to pay either the minimum, full balance or a fixed amount. This call will be charged at 5 pence per minute plus your phone company's access charge. Calls may be recorded and monitored for training and security purposes.

    Debit Card

    The most convenient way to pay is online or alternatively call customer services and use our automated service. Please allow up to 1 working day* for payment to be credited to your account.

    Standing order / telephone banking / internet banking

    Please contact your Bank or Building Society and use the bank details from your statement to set up a bill payment. Please allow up to 1 working day* for payment to be credited to your account.

    Please note: this service is only available to customers who opened their account after November 2007.

    By cash or cheque at a bank or building society

    Please use the payment slip from your statement to pay at a Bank or Building Society. Please allow up to 5 working days* for the payment to be credited to your account.

    At any Arcadia store

    Please use the payment slip from your statement to pay at any Arcadia store. You can pay by Cash or Debit Card. Payment by Cheque or Credit Card cannot be accepted. Please allow up to 5 working days* for the payment to be credited to your account.

    By post

    Please send a cheque payable to NewDay Ltd, PO Box 848, Liverpool, L71 2XX. Please allow up to 7 working days* for the payment to be credited to your account, and extra time during busy postage periods and bank holidays.

    Full details about payment methods can also be found on the back of statements.

    * A working day is defined as Monday - Friday, excluding bank holidays.

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    How much will I have to pay to my account each month?

    You can either settle your Account in full each month, pay a fixed amount each month (as long as this is over the minimum payment) or decide to spread the cost of your purchases. If you want to spread the payments you must make a minimum monthly payment shown on your statement. The minimum payment will be the sum of (i) the amount of any interest, payment protection insurance premiums and Default Fees charged to your Account plus (ii) 1% of the remaining balance shown on your statement plus (iii) the amount (if any) by which you have exceeded your Credit Limit, subject to this being a minimum of £5. If the total outstanding balance is less than £5.00, then the minimum payment due will be the total outstanding balance. 

     

     

    Can I view my Dorothy Perkins Card online?

    Yes, you are able to:

    • Check your account balance
    • Pay your balance online
    • Change your personal details
    • Request a higher/lower credit limit
    • Report a lost or stolen card
    • Interact with Customer Services via a secure email facility

     

 

Application Queries

    Can I apply for an Dorothy Perkins MasterCard?

    To be eligible for a Dorothy Perkins MasterCard:

    • you must be 18 years of age or over.
    • you or your partner must be:
      • In permanent paid employment (min of 16 hours a week); or
      • Self employed; or
      • Retired; or
      • In receipt of invalidity or disability allowance.
    • you must be a UK resident and lived in the UK for at least the last 12 months (unless UK armed Forces).
    • you must have a home telephone or current mobile number.
    • you must provide suitable proof of ID.

    Please Note: Students can only apply if working 16 hours a week or more.

    How do I apply for a Dorothy Perkins MasterCard?

    You can apply online or in-store.

    When can I start using my Dorothy Perkins MasterCard?

    If you are accepted, you will need to wait until your card arrives and it will need to be activated.

    What are the charges and fees?

    For full details please view the summary box page.

    Can I use the Dorothy Perkins Card to pay for goods in store and online?

    For Mastercard customers, you can make purchases at over 24 million places worldwide, wherever the MasterCard logo is displayed. For Storecard customers, you can use your card for all Dorothy Perkins products - whether you buy them in-store or online.

    Will checks be made against my personal details when I apply?

    We are required to check your identity. We do this by making searches at Credit Reference Agencies ("CRAs"), Fraud Prevention Agencies ("FPAs") and by checking the information you give us. If you give false or inaccurate information and we suspect fraud we will record this with FPAs.

    What are credit checks?

    This is a check we make on your name and address with a Credit Reference Agency in order to help us assess your credit history. Our check will be noted against your records at the Credit Reference Agency, to inform other institutions that we have requested information about you.

    Information on applications will be sent to CRAs and will be recorded by them. Where you borrow from us, we will give details of your accounts and how you manage it/ them to CRAs. If you borrow and do not pay in full and on time, CRAs will record the outstanding debt. This information may be supplied to other organisations by CRAs and FPAs to perform similar checks and to trace your whereabouts and recover debts that you owe.Records remain on file for six years after they are closed, whether settled by you or defaulted.

    What records are held by CRAs and FPAs?

    CRAs record credit application searches we make about you and people financially linked to you. CRA credit application searches may be used by other organisations to help make credit decisions about you. FPAs may also record information we share with them about you. We and any other organisation may use CRA and FPA records about you, people financially linked to you, anyone in your household and your business (if you have one) to (1) assess lending and insurance risks, (2) make decisions on and manage credit, insurance and related services, (3) help make decisions on motor, household, credit, life and other insurance proposals or claims, (4) for fraud prevention, debtor tracing, debt recovery or to check you or their identity to prevent money laundering and (5) for statistical analysis and system testing. CRAs and FPAs may also use your data for other purposes for which you give specific permission or, in very limited circumstances, when required by law or where permitted under the terms of the Data Protection Act 1998.

    Please telephone us on 0371 522 5146 if you want details of the CRAs and FPAs we use. This call will cost no more than a standard national rate call. You have a legal right to these details.

    How can I find out about my credit history?

    You can contact the CRAs currently operating in the UK; the information they hold may not be the same so it is worth contacting them all. They will charge you a small statutory fee.

    Call Credit, Consumer Services Team, P.O. Box 491, Leeds, LS3 1WZ or call 0870 060 1414 or log onto: www.callcredit.co.uk (consumer solutions section).

    Experian Consumer Help Service, PO Box 8000, Nottingham, NG80 7WF. Tel: 0844 481 8000 or log onto:
    www.experian.co.uk

    Equifax PLC, Credit File Advice Centre, PO Box 1140, Bradford, BD1 5US. Tel: 0844 335 0550 or log onto:
    www.myequifax.co.uk

    How long does it take to get a decision?

    You normally get a quick response, but in certain cases you may be referred for further information.

    Can I apply again if I am declined?

    Our decision to decline your application is based, in whole or in part, on the results of information received from Experian, a credit reference agency. Credit reference agencies hold different types of information, such as information from the electoral roll, details of any court judgments or bankruptcies in your name, a record of current and past credit commitments (for example, credit cards, loans, mortgages) that you have held in the last six years, and details of any searches of your credit file. To get a copy of your credit file, contact Experian, Consumer Help Service, PO Box 8000, Nottingham, NG80 7WF. Tel: 0844 481 8000 or log onto www.experian.co.uk

    Other reasons may also have contributed to this decision. These include:

    • you may not have passed our credit score;
    • we may have a specific rule which results in our decision. For example, we will not lend to you if we feel your level of income suggests you may have difficulty repaying further credit comfortably, or the information you have given on your application indicates you do not meet our eligibility criteria.

    You may ask us to consider our decision again. In this case, we will generally ask you to provide us with extra information. If you would like us to consider our decision again, please write to us at Referral Decision Team, NewDay Ltd, PO Box 700, Leeds, LS99 2BD.

    You may try again any time if your circumstances change. However, you should be aware that each time you reapply a search will be recorded on your credit file.

    How will you use my personal information?

    We will use and disclose Personal Information in accordance with Condition 24 of the credit agreement. We, NewDay Cards Ltd, and other organisations we disclose your Personal Information to, may contact you personally about this agreement and with details of other products and services that we or they think might interest you, based on the information we hold about you. If you don't wish to receive direct marketing from us, please let us know or tick the box on the application form.

    Can I apply for an additional cardholder on my account?

    Free additional card - share all your Card benefits with a partner or family member at no extra cost. Additional cardholders must be aged 18 and over. They will share your account and credit limit. You’ll be responsible for all use of the Card by the additional cardholder and you’ll have one record of all transactions made on the Card. To apply, call 0844 411 1807.
    This call will be charged at 5 pence per minute plus your phone company's access charge. Calls may be recorded and monitored for training and security purposes..

    What should I do if I have not received my Dorothy Perkins card?

    If you do not receive your Dorothy Perkins card within 7-10 working days of a successful application, you should make us aware by calling Customer Services on 0844 411 1807.
    This call will be charged at 5 pence per minute plus your phone company's access charge. Calls may be recorded and monitored for training and security purposes. Every effort will be made to ensure that your card reaches you safely and as quickly as possible.

     

    NewDay Ltd is the credit provider for the Dorothy Perkins Card. If you'd like to find out more, please visit NewDay.

 

Rates and Charges

    Is there an annual fee?

    No, there is no annual fee for the Dorothy Perkins card.

    What is the Representative APR?

    The Representative APR for the Dorothy Perkins card is 29.9% APR variable. At least 51% of people who apply for and are accepted for the Card receive a rate which is equal to or less than the Representative APR.

     

     

    What is the minimum credit limit?

    Your actual credit limit will be communicated to you after both parties have signed the Credit Agreement. It is dependant on your individual circumstances

     

    Will you change my interest rate?

    In the future we may decide to change your interest rate, this may be due to your account performance or perhaps changes to the UK economy.  In these circumstances we will inform you of any changes by post.

     

    What should I do if I am experiencing financial difficulties?

    If you are experiencing financial difficulties, or having problems meeting your payment obligations, you should contact us as soon as possible by calling Customer Services on 0844 411 1807. This call will be charged at 5 pence per minute plus your phone company's access charge. Calls may be recorded and monitored for training and security purposes. Opening hours are: Monday - Sunday 8am to 9pm.

     
     

Terms and Conditions

    Dorothy Perkins MasterCard Reward Card Terms and Conditions

    Dorothy Perkins MasterCard Reward Card Terms and Conditions
    Stamp 1 - Enjoy 10% off on Account opening in store today
    Stamp 2 - Enjoy 15% off in store today
    Stamp 3 - Buy one, get one half price in store today
    Stamp 4 - Enjoy 20% off in store today
    Stamp 5 - Enjoy 20% off in store today
    Stamp 6 - Enjoy 25% off in store today
    Dorothy Perkins Reward Card terms and conditions: Stamps and offers only redeemable when spending on your Dorothy Perkins MasterCard. Spends must be made on different days, date of spend will be written on card by store. Discount is only off full priced items and excludes the purchase of gift cards / vouchers and cannot be used in conjunction with valid student cards.

     

     

    Free delivery when you shop at dorothyperkins.com

    Cannot be used in conjunction with any other offer or promotion. Valid for orders of £40 or more placed at dorothyperkins.com.

     

     

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Enquiries, Customer Services number is 0844 411 1807. This call will be charged at 5 pence per minute plus your phone company's access charge. Calls may be recorded and monitored for training and security purposes.

Credit only available to over 18s and subject to status is provided by NewDay Ltd. NewDay Ltd and NewDay Cards Ltd are companies registered in England and Wales with registered numbers 7297722 and 4134880 respectively and are part of the NewDay group of companies. The registered office for these companies is: First Floor, 11 Tower View, Kings Hill, West Malling, Kent ME19 4RL (until 31/10/2014), Two Pancras Square, London N1C 4AG (from 01/11/2014). NewDay Ltd and NewDay Cards Ltd are authorised and regulated by the Financial Conduct Authority with numbers 0638085 and 0510571 respectively. NewDay Ltd is also authorised by the Financial Conduct Authority under the Payment Services Regulations 2009 (Ref no: 555318) for the provision of payment services. Dorothy Perkins is a trading name of NewDay Ltd. Dorothy Perkins acts as a credit broker and offers credit products for NewDay Ltd on a non-exclusive basis. Retailer is Dorothy Perkins Retail Limited and is authorised and regulated by the Financial Conduct Authority with number 0473823. Registered office: Colegrave House, 70 Berners Street, London W1T 3NL. Registered in England and Wales. Registered number: 1016191.